Chapterly FM
Help
Write to us
Email [email protected] from the address you sign in with. A person reads every message. If it's about a payment, tell us the date and the amount.
Coins and unlocks on a new phone
Coins and unlocked episodes belong to your Chapterly account, not to a phone. Sign in with the same account (Apple, Google or email) and they're there. Every coin in and out is listed under You → Coin history.
Charged but no coins
Coins usually arrive within a minute. If they haven't, open the app again; if they still aren't there, email us and we'll credit them or refund the charge. Our refund terms have the details.
Cancel FM Plus
Cancel where you subscribed. You keep FM Plus until the end of the period you've paid for.
- On the web: FM Plus → Manage or cancel.
- On iPhone: Settings → your name → Subscriptions → Chapterly FM.
- On Android: Google Play → your profile → Payments & subscriptions → Subscriptions.
Got a new phone? In the app, You → Restore purchases brings back FM Plus bought through the App Store or Google Play.
Delete your account
In the app: You → Delete account. On the web: sign in, open You and choose Delete account. Or email us from your account's address and we'll do it for you.
Deleting removes your coins and their history, your unlocks and your place in every story, your library, follows, ratings and settings, and takes down your comments. It can't be undone. FM Plus bought on the web is cancelled; FM Plus from the App Store or Google Play has to be cancelled there too. We keep a record of payments where the law requires it.